Returns Policy
We don’t sell anything that we wouldn’t have in our own homes.
We want you to love your rug!
If you don’t, simply contact us to arrange your Return.
To make a return.
Firstly, please notify us within 14 days after the date of receipt of the item by email at: enquiries@theorientalrugmerchant.co.uk or phone us on: 01892 533080
Please pack the item securely. We triple wrap the rugs we dispatch, so that you can use the internal wrapping for return (if required).
Send the rug back to us in the same condition that it arrived with the delivery slip.
All items returned are done so at your expense. We highly recommend that you use a Fully Trackable delivery service for all returns and that the item/items are fully insured against loss or damage.
Rug Underlay Returns
You may also return Rug Underlay to us at your expense. The Underlay must be in unused & unaltered condition.
Unfortunately we are unable to refund Underlay where it has been prepared to your specification.
Our returns address is:
The Oriental Rug Merchant
11 High Street
Tunbridge Wells
Kent
TN1 1UL
U.K.
As soon as we receive the returned goods, we will refund the price paid for the item.
Updated June 2025
