Shipping Rates and Delivery/Returns Terms and Conditions

U.K. Shipping Rates

U.K. Shipping Rates


All Rugs and Carpets    FREE SHIPPING

Cybergold Underlay      £3.95

Superlux Underlay        £3.95

Anglo Underlay             £11.94

(If Underlay is purchased at the same time as a Rug/Carpet it qualifies for FREE U.K. SHIPPING)


Europe Shipping Rates

Europe Shipping Rates

(excludes some countries, see list below for countries we ship to)


Rates apply to all Rug/Carpet and Underlay Sales (excluding Anglo Underlay)

Basket Value £0.00 – £99.99                       £10.00 Shipping

Basket Value £100.00 – £299.99                 £17.99 Shipping

Basket Value £300.00 – £499.99                £25.00 Shipping

Orders over £500.00.                                   FREE SHIPPING


Countries we ship to:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

Channel Island Shipping Rates

Channel Island Shipping Rates (Jersey and Guernsey)

Goods sold to countries outside of the EU are sold on a ZERO RATED basis (excluding U.K. VAT)


Rates apply to all Rug/Carpet and Underlay Sales (excluding Anglo Underlay)

Basket Value £0.00 – £99.99                       £10.00 Shipping

Basket Value £100.00 – £299.99                 £17.99 Shipping

Basket Value £300.00 – £499.99                £25.00 Shipping

Orders over £500.00.                                   FREE SHIPPING


Rest of World Shipping Rates

Rest of World Shipping Rates

(excludes some countries, see list below for countries we ship to)

Goods sold to countries outside of the EU are sold on a ZERO RATED basis (excluding U.K. VAT)


Rates apply to all Rug/Carpet and Underlay Sales (excluding Anglo Underlay)

Basket Value £0.00 – £499.99                      £39.99 Shipping

Basket Value £500.00 – £999.99                 £49.99 Shipping

Orders over £1000.00                                    £69.99 Shipping

Please be aware that duty and taxes may apply in destination country

Please note that from 1st August 2018, due to sanctions we are unable to send goods of Iranian/Persian Origin to the USA


Countries we ship to:

Australia, Brazil, Canada, Cayman Islands, China, Hong Kong, Japan, New Zealand, Russia, Singapore, South Africa, Switzerland and USA.

Delivery Terms and Conditions

Delivery Terms and Conditions


  1. All rugs purchased from this website will be sent free of charge within the U.K. (mainland only), delivery charges will apply outside of the U.K. see Delivery Rates tabs for more information.
  2. Delivery charges will also apply to underlay purchases unless purchasing at the same time as a Rug/Carpet.
  3. We aim to deliver within 7 working days, this may vary dependant on shipping location and customs clearance.
  4. For international enquiries, please see our shipping rates.
  5. All prices shown include VAT at the current (UK) VAT rate (VAT No:143328724).
  6. You may return an item for any reason within 14 days of receiving the goods. (See Returns Policy tab).
  7. Length measurements specified do not include fringes unless specified in description.

Updated July 2018

Returns Policy

Returns Policy


To make a return.

Firstly please notify us by email at enquiries@theorientalrugmerchant.co.uk

Please pack the item securely, and send it to us with the delivery slip so that we receive the item within 14 days after the date of receipt of the item.

Our returns address is:

The Oriental Rug Merchant

11 High Street

Tunbridge Wells

Kent

TN1 1UL

U.K.

We recommend that you use a trackable delivery service and insure the goods for the full purchase price.

Please note that you will be responsible for the costs of returning the goods to us unless an error was made on our behalf or the goods arrived damaged.

As soon as we receive the returned goods, we will refund the price paid for the item.


Updated July 2018