Shipping Rates and Delivery/Returns Terms and Conditions

U.K. Shipping Rates

U.K. Shipping Rates


All Rugs and Carpets    FREE SHIPPING

Cybergold Underlay      £3.95

Foxi Superplus Underlay      £3.95

Ako Budget Anti-Slip Underlay      £3.95

Ako Premium Anti-Slip Underlay      £3.95

Superlux Underlay        £3.95

Anglo Underlay             £12.95

(If Underlay is purchased at the same time as a Rug/Carpet it qualifies for FREE U.K. SHIPPING)


Europe Shipping Rates

Europe Shipping Rates

(excludes some countries, see list below for countries we ship to)


Rates apply to all Rug/Carpet and Underlay Sales (excluding Anglo Underlay)

Basket Value £0.00 – £99.99                       £10.00 Shipping

Basket Value £100.00 – £299.99                 £17.99 Shipping

Basket Value £300.00 – £499.99                £25.00 Shipping

Orders over £500.00.                                   FREE SHIPPING


Countries we ship to:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

Channel Island Shipping Rates

Channel Island Shipping Rates (Jersey and Guernsey)

Goods sold to countries outside of the EU are sold on a ZERO RATED basis (excluding U.K. VAT)


Rates apply to all Rug/Carpet and Underlay Sales (excluding Anglo Underlay)

Basket Value £0.00 – £99.99                       £10.00 Shipping

Basket Value £100.00 – £299.99                 £17.99 Shipping

Basket Value £300.00 – £499.99                £25.00 Shipping

Orders over £500.00.                                   FREE SHIPPING


Rest of World Shipping Rates

Rest of World Shipping Rates

(excludes some countries, see list below for countries we ship to)

Goods sold to countries outside of the EU are sold on a ZERO RATED basis (excluding U.K. VAT)


Rates apply to all Rug/Carpet and Underlay Sales (excluding Anglo Underlay)

Basket Value £0.00 – £499.99                      £39.99 Shipping

Basket Value £500.00 – £999.99                 £49.99 Shipping

Orders over £1000.00                                    £69.99 Shipping

Please be aware that duty and taxes may apply in destination country

Please note that from 1st August 2018, due to sanctions we are unable to send goods of Iranian/Persian Origin to the USA


Countries we ship to:

Australia, Brazil, Canada, Cayman Islands, China, Hong Kong, Japan, New Zealand, Russia, Singapore, South Africa, Switzerland and USA.

Delivery Terms and Conditions

Delivery Terms and Conditions


  1. All rugs purchased from this website will be sent free of charge within the U.K. (mainland only), delivery charges will apply outside of the U.K. see Delivery Rates tabs for more information.
  2. Delivery charges will also apply to underlay purchases unless purchasing at the same time as a Rug/Carpet.
  3. We aim to deliver within 7 working days, this may vary dependant on shipping location and customs clearance.
  4. For international enquiries, please see our shipping rates.
  5. All prices shown include VAT at the current (UK) VAT rate (VAT No:143328724).
  6. You may return an item for any reason within 14 days of receiving the goods. (See Returns Policy tab).
  7. Length measurements specified do not include fringes unless specified in description.

Updated July 2018

Returns Policy

Returns Policy


Free UK Rug Returns

 

We don’t sell anything that we wouldn’t have in our own homes.

 

We want you to love your rug!

If you don’t, simply contact us to arrange your Return.

Oh!

And by the way … we’ll pay for the cost of Return Shipping … That’s right: Free Return Shipping! (UK only).

(Free Return Shipping is valid for the UK only and with payments processed by PayPal).

To make a return.

Firstly, please notify us within 14 days after the date of receipt of the item by email at: enquiries@theorientalrugmerchant.co.uk or phone us on: 01892 533080

Please pack the item securely. We triple wrap the rugs we dispatch, so that you can use the internal wrapping for return (if required).

Send the rug back to us in the same condition that it arrived with the delivery slip.

Rug Underlay Returns

You may return Rug Underlay to us at your expense. The Underlay must be in unused & unaltered condition.

Unfortunately we are unable to refund Underlay where it has been prepared to your specification.

Our returns address is:

The Oriental Rug Merchant

11 High Street

Tunbridge Wells

Kent

TN1 1UL

U.K.

As soon as we receive the returned goods, we will refund the price paid for the item.


Updated October 2018