Terms/Delivery

Delivery/Returns

  1. All rugs purchased from this website will be sent free of charge within the UK (mainland only).
  2. Delivery charges will apply to underlay purchases.
  3. We aim to deliver within 7 working days.
  4. For international enquiries, please contact us for shipping costs at enquiries@theorientalrugmerchant.co.uk
  5. All prices shown include VAT at the current (UK) VAT rate (VAT No:143328724).
  6. You may return an item for any reason within 14 days of receiving the goods.
  7. Length measurements specified do not include fringes unless specified in description.

To make a return.

Firstly please notify us by email at enquiries@theorientalrugmerchant.co.uk

Please pack the item securely, and send it to us with the delivery slip so that we receive the item within 14 days after the date of receipt of the item.

Our returns address is:

The Oriental Rug Merchant

11 High Street

Tunbridge Wells

Kent

TN1 1UL

UK

We recommend that you use a trackable delivery service and insure the goods for the full purchase price.

Please note that you will be responsible for the costs of returning the goods to us unless an error was made on our behalf or the goods arrived damaged.

As soon as we receive the returned goods, we will refund the price paid for the item.

Updated January 2018

Fine handmade Persian Floral Bidjar Runner with cream background blue border with theme of roses.